Widerrufsrecht

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, as you may be entitled to an exchange or refund. You may be asked to send photos of the item/damage, and may also be asked to return the damaged item to us.

Returns / Refunds / Exchanges

Please choose wisely as returns, refunds and exchanges are not offered if you have changed your mind on any item, including ordering the incorrect size of clothing. Please check the size chart carefully for any clothing purchases.

As we are a small business, we are limited as to what refunds we can offer. 

All returns and refunds will be handled in accordance with Australian consumer laws.

Please do not mail anything back without first getting in contact and receive confirmation that the items can be returned.

As per the consumer protection laws in Australia, shipping fees are not covered by Handmade Pride. If an item is not covered by the consumer guarantee, shipment will be covered by Handmade Pride.

If you were required to return the item to us, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at vanessa@handmadepride.com.au.

 

Images

All product photography is done in house and as such there may be slight variations when compared to the images on a screen. Whilst all care is taken to ensure the colours in the photographs are as accurate as possible, computer, tablet and mobile screen resolutions may cause the colours to differ from the actual colours of the item. The colours of print-on-demand items may also differ slightly based on the printing technique used and the base colour (i.e. colours on light colour shirts tend to be brighter than on dark colour shirts due to the fabric base colour).

 

 

 

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